A life. A collection of moments.

A tribute combines photographs, video clips and music into a personal keepsake for a celebration of life, birthday, anniversary or other gathering. Tell us the occasion, tone and event date, and we will help you plan a fitting length and quote the work.

Share the photos and clips you would like considered, along with names, dates and any must-include moments. We can help select and arrange material if you are unsure where to start. If your pictures are still in albums or on tape, tell us so digitization can be included in the quote.

Yes. Suggest songs that matter to you, or ask us for recommendations. Tell us whether the tribute will be played privately, at an event or posted online so we can discuss suitable music and any permissions needed for that use.

Many tributes run for three to eight minutes. The best length depends on the occasion, number of images and speaking or video segments. We will help you choose a pace that gives the memories room without making the presentation feel rushed.

Yes. Tell us about the venue's screen, projector or playback system so we can agree on a suitable file. Arrange a test at the venue before the event, and keep a local copy available rather than depending entirely on an internet connection.

Yes. We can arrange digital copies or physical media for family and friends. Tell us the number of copies and the devices people use when requesting your quote, so delivery and any additional-copy costs are clear from the start.

We confirm the timeline after reviewing the material and requested edits. If the video is for a service or a fixed event date, tell us immediately. We will explain what can realistically be completed in the time available before you book.

Yes. Tell us what you would like us to create, what material you already have and when you need it. We will confirm the scope, deliverables, expected cost and schedule before work begins.

Payment terms are confirmed with your estimate. A deposit may be needed for some projects, and final payment is typically due before files and originals are released. You will know the payment schedule before deciding to go ahead.

Use the payment options shown on your invoice. These can include card, PayPal and Interac e-Transfer. If you need a particular payment method, ask us when requesting your estimate.

Contact us with an outline of your project and the type and approximate size of your files. We will confirm a suitable sharing method before you send a large collection. Include any instructions, preferred order, names and deadlines with your material.

We agree on the delivery method with you before work starts. Digital download is available when it suits the project. Tell us how you plan to use or share the finished work so we can confirm a practical delivery method and any additional-copy costs in your quote.

Tell us where you will use the finished work and which software, devices or publishing platforms it needs to work with. We will confirm the file formats included in your quote. If you need editable files, captions or more than one version, include that in your request.

Files delivered through your client area are available for six months. Download and back up your files during that time. If you need help accessing a delivery or want to discuss longer-term storage, contact us before the download period ends.

We are based in Summerland, BC, serving the Okanagan and mail-in customers across Canada. Local handovers are arranged in advance. Contact us for an appointment and drop-off details; our published PO Box is a mailing address, not a walk-in shop.

Free local pickup and drop-off may be available for Southern Okanagan digitization orders, depending on your location, project size and scheduling. Send us your community and an outline of the collection so we can confirm arrangements before you book.

Yes. Customers across Canada can mail media to us. Contact us first if you have an unfamiliar format or fragile items, then follow our mail-in instructions. Include your contact details, complete return address and a description of the work. We will confirm the project details after the collection arrives.

Mail your securely packed order to: Porthos Media PO Box 1056 Summerland PO BC, Canada V0H 1Z4 Include your name, phone number, email, complete return address and project instructions. Use our mail-in instructions to prepare your package. Transit loss, delays and damage are outside Porthos Media's responsibility.

Use a sturdy box and enough padding to stop items shifting. Keep photos and other media in their existing labelled groups, and protect records, reels and fragile items individually. Include your details and an inventory inside the box. If anything is brittle, mouldy or unusually valuable, ask us about handling before packing.

You can decline the estimate. If we already have your originals, we can return them by COD mail when you provide a complete return address. Ask us to confirm the return arrangements and costs before sending your collection. Transit loss, delays and damage are outside our responsibility.

Include your name, phone number, email and complete return address if mailing. Number boxes or bundles and keep descriptions simple, such as 'Wedding photos' or 'Slides, Box 1'. Add your requested folder names and any priority items to the project instructions.

Yes. Tell us about priorities, the order of items, names, dates and anything that must stay together. If you need particular file names, folders, copies or edits, include those details before we quote so the finished collection works the way you need it to.

We handle each collection with care, whether it is a few family photos or a larger archive. Labels and project instructions help us maintain order and identify fragile items. Tell us about any damage, unusual materials or special handling needs before the collection arrives.

Yes. We treat your personal media and files as private and do not publish them or use them in marketing without your permission. Let us know about any particular confidentiality or access requirements before starting so we can confirm the arrangements for your project.

We assess the condition and explain what may be possible. Fragile, mouldy, tangled or damaged items can need additional work, and some cannot be recovered. Send photos and a description before shipping so we can discuss handling, likely costs and the next step.