Have unwanted tapes, film, reels, discs, photographs or digital media? Talk to us about reuse, recycling and disposal options before arranging a drop-off.
If you have had media digitized, check your files and make a backup before deciding what to let go. We confirm the items and disposal arrangements with you, and require written permission before disposing of your originals.
Tell us what is in the box.
Share the types of media, approximate quantities and any sensitive material or damage. We’ll discuss suitable reuse or recycling options, any costs, and how to get the agreed items to us. Recycling options depend on the material.
Courtney and John help families, creators, and organizations preserve, restore, and share what matters. Tell us what you have in mind and we’ll talk through the project together.
Media DisposalCan you dispose of my originals after digitization?
In some cases. We recommend keeping originals where possible, but can discuss disposal as part of your project. First check and back up the delivered files, then provide written permission for the agreed items and method. Ask about availability and costs before work begins.
Can you securely destroy private or sensitive materials?
Tell us about sensitive material before sending it. Different media need different disposal methods, and we will confirm what we can arrange for your items. If you need certified destruction or a particular standard, state that requirement before booking; ordinary disposal should not be assumed to meet it.
Can you recycle old tapes, discs, or media?
Some items may have suitable recycling routes, but tapes, film, discs and mixed materials cannot all go into household recycling. Tell us what you want to dispose of after digitization, and we will discuss the practical options and any costs for your collection.
Do I need to confirm disposal in writing?
Yes. We require clear written permission before discarding, destroying or recycling your originals. Confirm which items are covered only after you have checked and backed up the digital files. Keeping a copy of the instructions helps ensure the decision is clear.
What happens if I do not pick up my originals?
Please arrange pickup or return shipping once the project is complete. If you need more time, contact us. Storage or return fees may apply to items left for an extended period after contact attempts, and any disposal follows the terms agreed for your project.
Project Planning & PaymentCan I get a quote before booking my project?
Yes. Tell us what you would like us to create, what material you already have and when you need it. We will confirm the scope, deliverables, expected cost and schedule before work begins.
How long will my project take?
The timeline depends on the scope, the material you provide, any reviews or edits, and our current schedule. Tell us your deadline when you enquire. We will confirm an estimated schedule before you book rather than promise a fixed turnaround for every project.
What payment methods do you accept?
Use the payment options shown on your invoice. These can include card, PayPal and Interac e-Transfer. If you need a particular payment method, ask us when requesting your estimate.
Drop-Off Pickup & ShippingWhere are you located?
We are based in Summerland, BC, serving the Okanagan and mail-in customers across Canada. Local handovers are arranged in advance. Contact us for an appointment and drop-off details; our published PO Box is a mailing address, not a walk-in shop.
Are my originals safe during pickup, drop-off, or shipping?
We handle originals carefully while they are with us. Mailing carries risks outside our control, so use a sturdy, well-padded package and consider tracking and suitable shipping insurance. If you prefer a local handover, contact us to check availability.
